“Life Changing Self Awareness”
by Advance Placement Solutions is an engaging and entertaining book designed to help people with personal development. Topics include self-esteem, social skills, money management, health and much more. purchase
"I am writing to thank you for the training and support which has assisted me in my present job. I further want to thank you for the career placement opportunity that you have given me through Advance Placement Solutions Achieve Career Institute. With the training from the Achieve Career Institute, I went from a labor job building school buses to an executive administrative position in a respectable Tulsa Law Firm. I am extremely pleased with the quickness of your company to place me in a career I thought I could never be in. When I started training in May 9, 2007, I had no idea what the true outcome would be. I appreciate the way Advance Placement Solutions his become more of a family to me with continuous support, as needed. With a new job, there are always uncertainties that one may not expect. The great thing about your company is after my employment, even now (November 13, 2007) you all are still by my side, helping me along the way for my independent growth. Day by day, I gain more confidence that I can achieve anything." --- Lisa Willhite
OUR EMPOWERING EMPLOYMENT & CAREER DEVELOPMENT CLASSES
Our class focus is to teach participants the skills necessary to accomplish job tasks, while gaining personal and career growth.
Basic Computer Training
Advance Placement Solutions teaches essential computer skills needed in today's workplace. Regardless of your experience and position, everyone should have some level of proficiency in personal computing skills to excel in their current job and maintain their competitiveness for career advancement.
From application software to operating systems to the Internet, our course spans a wide range of skill sets and caters to a variety of interests. Hard-to-digest technical manuals are nowhere to be found in our class room.
We will teach you:
- What is a computer
- Mouse Hand and Eye Coordination
- Introduction to MS Word
- Introduction to MS Excel
- Introduction to the Internet
Employability Training
| Time management | First day on the job |
| Proper attire | Social skills in the workplace |
| Acting appropriately on the job | Sexual harassment in the workplace |
| Productivity and quality on the job | Good attitude |
| Adapt to change | Safety on the job |
| Following chain of command | Basic computer skills |
| Resume writing | Job preparation |
| Interviewing |
Call Center Training
Advance Placement Solutions has developed this course as a means to training call center representatives in sales (outbound) or customer service (inbound) about the profession, call center dynamics, and day-to-day operations. It's not about "soft skills”, but rather hard facts and fundamentals about what life in the call center is really like. It's perfect for new agent call center representative’s orientation, or for existing staff that could benefit from working with a broader call center perspective. The class is made up of 19 topics covering all areas of call center operations:
Call Center Training Topics:
| What is a Call Center | Who Works in a Call Center |
| What Makes a Call Center Unique | Performance Measurement |
| Stakeholder Concerns | Call Center Measures |
| Agent Measures | Workforce Management |
| What is Workforce Management | Forecasting the Workload |
| Staffing for Speed | Agent Occupancy |
| Optimal Scheduling | Call Center Technology |
| Call Routing Technologies | Performance Management Tools |
| Customer Relationships | Calculating Customer Value |
| CRM |
Customer Service Training:
Empower employees, impress customers, enhance image, improve positive word-of-mouth, and increase repeat business.
Customer Service Excellence Training
There are two major reasons to deliver customer service; 1) repeat business; 2) customer satisfaction. Sales turn prospects into new customers. Service turns new customers into repeat customers. Service also makes customers happy! Happy customers are much easier to deal with than irate customers. This training program is for professionals who want to make a significant contribution to their company's image, bottom line and make their own lives easier.
Customer Service Leadership Training
In order to enjoy internal customer service and repeat business, customer service has to start at the top. Employees need support and leadership. Every management decision makes employees' lives easier or ties their hands. This training program is for management who want to make money and create a company culture with service by motivating, training, and enabling their employees to deliver excellent customer service.
Keynotes & Breakouts Training
Want to focus everyone on the customer at your next meeting or convention? We can deliver an energizing, informative customer service program that fits into a keynote or breakout session. We incorporate your meeting theme and tailor it to your audience.
Money Management Training
| Getting help | Benefits of the job |
| Using bank services | Credit |
| Creating a budget | How to protect your money |
| Comparative shopping | Problems with debt |
| Paying bills |
Transportation (Community Integration) Training
| Using public transportation | People you know for transportation |
| Owning a car |
Health Training
| Physical fitness | Nutrition |
| Stress management | Avoid destructive behaviors |
| Adopt good personal health habits | Using sick time benefits wisely |
Call us at 918-295-8862 TODAY for more information!